FAQs (Frequently Asked Questions)

Booking Details

Do I have to pay the full amount or can I pay a deposit?

The balance for your reservation must be paid in full at the time of booking along with the £200 security deposit. This can be paid by visiting www.broadstonebarns.com or calling 07711112195. Full payment by credit or debit card is required at the time of making the reservation. This can either be done online or calling 07711112195. Payment confirmation - We will send you electronically a confirmation showing the price for your break. Please check the details on the confirmation carefully.



What happens if I need to cancel my booking?

Cancellation - Please ensure you are protected by your own insurance provider from the time of making your booking. If you have to cancel your reservation you must telephone the Owner on the number shown on your booking confirmation 07711 112195 as soon as the reason for the cancellation occurs. You must also confirm your cancellation in writing, email is acceptable so long as confirmed back by owner to you. The day on which the Owner receives the telephone cancellation / confirms receipt of your email cancellation is the day on which your reservation is cancelled. This applies to cancellation through ill health, death, inability to travel due to weather disruptions or close family health matters that may be a reason for being unable to take up your holiday with us. Should you cancel your booking, the full payment is retained by us and only at your request we will re-advertise your dates having the sole discretion of offering dates out at a reduced rate to assist rebooking and every effor will be made to relet your rental. In the event of successful reletting of your date you will receive 50% of the rental income gained from the re-advertised relet fee. We suggest you ensure that your holiday insurance covers you in the event of any cancellation.



Can I change the dates of my booking?

You may change your booking with us for any reason provided the change is made 4 weeks or more before your start date. This is subject to availability and an amendment charge is applicable to cover our administration costs. You may only change your start date once and you must select your new start date within 4 weeks of requesting the change, otherwise the change will be treated as a cancellation and cancellation charges will apply. Please note that any change of date, will be likely to involve a change in price of your break, and the relevant amendment charge being added. The price payable is the greater of i) your original break cost; or ii) the price for your revised break change which applies at the time of your change. No difference will be refunded except where a change of date results in a lower price.



Arriving Details

What time can I check in?

You can arrive at your accommodation after 15:30 hrs on the start date of your holiday and you must have vacated the property by 10:00 hrs on your final day unless agreed otherwise by both parties. If you anticipate being much later than 15.30 hrs, please let Julie-Ann know on 07711 112195.



What information do I need to bring for checking in?

We ask to see a copy of your booking confirmation either printed, or shown on a device. If you forget this, don’t worry we can find your reservation under the name booked, and confirm your booking by verifying your personal details.



Do you take a security deposit?

You agree to keep the house clean and tidy and to leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning, following your departure, beyond the normal amount reasonably required, may be charged for. A fully refundable good housekeeping/breakage deposit is requested - this being £200 required when booking and returned after departure following handover.



Accommodation

Do I need to bring towels and bedding?

No we supply high quality bedding and your beds will be made up for your arrival. Each guest will also be provided with a bath sheet and a hand towel.



Is there wifi in the lodges?

Wireless internet access is provided free of charge but is not guaranteed. The facility is not subject to any particular security / filtering measures and requires continuous parental supervision when used by children. We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.



Can I park outside my barn?

Yes you can. All our barns have there own parking, or parking very nearby.



Are the hot tubs private?

Some are more private than others, and some are completely private and come with a garden. Please read the description carefully of your barn booked.



Can I get a supermarket delivery to my barn?

Yes. Please ensure that the delivery is booked under the same name as your booking with us. We will then be able to direct this down to your barn. Please also ensure that the delivery is booked for after your check in time, as we are unable to accept deliveries on your behalf.



Is there a hairdryer in our lodge?

Each barn offers bathrobes and slippers, GHD Hair Dryers along with crisp white bed linen and towels are provided.



Leaving Details

What time do I need to check out?

You will need to vacate your accommodation by 10:00am.



Will my hot tub be available on our check out day?

Please note to ensure your stay is as enjoyable and comfortable as possible, we may require to refill / refresh the hot tub water during the rental for your comfort, however in the event that this process requires to be carried out it would be conducted as swiftly as possible with the minimal amount of disruption. As a matter of good housekeeping and to maintain the highest standards attainable for you and incoming guests this would be conducted in the evening prior to your departure with minimal disruption. Your comfort and enjoyment of our facilities is our highest priority.



Do you offer a late check out service?

We do offer a late check out service, which enables you to check out at 12pm. There is a charge for this service, and needs to be booked direct with the park. This service also gives you the use of your hot tub until 10.30am.



What happens if I have made any damage?

Please report any breakages or damage during your stay so that they can be rectified at the time and before the next guests arrive. All damages and losses will be paid for in full and you are asked to notify the owners directly before vacating Broadstone Barns. Cups get dropped and the unexpected can happen, accidental damage happens to everyone but it is easier to let us know and we can rectify this quickly and hassle free.