Question 1

Do I have to pay the full amount or can I pay a deposit?

Accepted Answer

The balance for your reservation must be paid in full at the time of booking along with the £200 security deposit. This can be paid by visiting www.broadstonebarns.com (http://www.broadstonebarns.com)or calling 07711112195. 
 
Full payment by credit or debit card is required at the time of making the reservation. This can either be done online or calling 07711112195.
 
Payment confirmation - We will send you electronically a confirmation showing the price for your break. Please check the details on the confirmation carefully.

Question 2

What happens if I need to cancel my booking?

Accepted Answer

Cancellation - Please ensure you are protected by your own insurance provider from the time of making your booking.
 
If you have to cancel your reservation you must telephone the Owner on the number shown on your booking confirmation 07711 112195 as soon as the reason for the cancellation occurs.  You must also confirm your cancellation in writing, email is acceptable so long as confirmed back by owner to you.  The day on which the Owner receives the telephone cancellation / confirms receipt of your email cancellation is the day on which your reservation is cancelled.  This applies to cancellation through ill health, death, inability to travel due to weather disruptions or close family health matters that may be a reason for being unable to take up your holiday with us.
 
Should you cancel your booking, the full payment is retained by us and only at your request we will re-advertise your dates having the sole discretion of offering dates out at a reduced rate to assist rebooking and every effor will be made to relet your rental.  In the event of successful reletting of your date you will receive 50% of the rental income gained from the re-advertised relet fee. We suggest you ensure that your holiday insurance covers you in the event of any cancellation.

Question 3

Can I change the dates of my booking?

Accepted Answer

You may change your booking with us for any reason provided the change is made 4 weeks or more before your start date. This is subject to availability and an amendment charge is applicable to cover our administration costs. You may only change your start date once and you must select your new start date within 4 weeks of requesting the change, otherwise the change will be treated as a cancellation and cancellation charges will apply. Please note that any change of date, will be likely to involve a change in price of your break, and the relevant amendment charge being added. The price payable is the greater of i) your original break cost; or ii) the price for your revised break change which applies at the time of your change. No difference will be refunded except where a change of date results in a lower price.

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